There are scenarios where the PDF Template displays correctly on screen, but the printed version appears to be formatted for a smaller paper size with large margins on the right and bottom of the paper. To resolve this, adjust the printing size to A4 by changing the value of a code attribute in the Advanced PDF/HTML Template.
- Navigate to Customization > Forms > Advanced PDF/HTML Templates
- Preferred Advanced PDF/HTML Template: Click Edit
- Top Right Corner: Toggle Source Code
- Source Code: Locate the code below
<body header=”nlheader” header-height=”10%” footer=”nlfooter” footer-height=”10pt”padding=”0.5in 0.5in 0.5in 0.5in” size=”Letter”>
Note: To change the page size to A4, replace the size attribute from Letter to A4. The margins of the PDF Template can also be adjusted on this tag to fit the requirement. - Click Save
Note: Make sure that the Printer used is also set to print on A4.