De-recognize the Open Invoices from a Closed Subscription

  1. Create Credit Memo for the Open Invoices
    1. Open the Invoice
    2. Click the Credit button
    3. Review the mandatory fields and Posting Period
    4. Click Save
  2. Update Revenue Arrangement for the Credit Memos
    1. Go to Transactions > Financial > Update Revenue Arrangements and Revenue Plans
    2. Click the Update Revenue Arrangements button
    3. Click Refresh until 100% Complete
  3. View the Revenue Plans
    1. Open the Credit Memo from step 1 > Related Records tab
    2. Click open the Revenue Arrangement
    3. Click the Update Revenue Plans button
    4. Go to the Revenue Arrangement Message tab > Error: An error occurred while trying to retrieve the start and end dates for the revenue plan
    5. Edit the Revenue Arrangement and assign a Start Date and End Date > Save
    6. Click again the Update Revenue Plans button until the View Revenue Plans button appear
    7. Click the View Revenue Plans button
    8. Click the Revenue Plan Number
  4. Create Journal Entry to Recognize the Revenue
    1. Go to Transactions > Financial > Schedule Revenue Recognition Journal Entries > Run Now
    2. Set the Appropriate Posting Period and Journal Entry Date
    3. Mark the Select Individual Schedules box
    4. In the Customer field, enter Customer
    5. Select and mark the boxes for the appropriate Plan Number
    6. Click Create Journal Entries button

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