Support Cases

From SuiteAnswers, you can submit a question or an issue to support professionals by creating a support case.

To create a support case:

1. Go to Contact Support > Create Support Case.
2. Enter a query and check if an existing help topic relates to your issue.
3. If no help topic matches your query, select a type of case from the dropdown list.
4. Select a case severity.
5. If creating a C1 case check the 24 x 7 availability box, or complete the additional fields as requested.
6. Enter a brief description of your problem and answer the provided questions if possible.
7. Attach any relevant files. The maximum file size for one file is 10MB.
8. Click Submit Case.