- Valid Tracking Number: Enter a valid tracking number for an order that has been shipped. Verify that the system recognizes the tracking number as valid and displays the correct shipping information.
- Invalid Tracking Number: Input an invalid or non-existent tracking number. Confirm that the system handles the error gracefully and provides an appropriate error message, indicating that the tracking number is invalid.
- Delayed Shipment: Create an order and check its tracking status. Introduce an artificial delay in the shipment process, such as not updating the tracking information for a few days. Ensure the system accurately reflects the delay in the tracking details.
- Partial Shipments: Place an order with multiple items. Verify that if items are shipped separately (partial shipments), the system displays the correct tracking information for each package.
- Order Cancellation: Cancel an order before it is shipped and check the tracking status. Ensure the system updates the tracking details accordingly, indicating that the shipment has been cancelled.
- Failed Delivery Attempt: Simulate a failed delivery attempt (e.g., due to an incorrect address or the recipient not being available). Verify that the system reflects the failed delivery status and provides appropriate instructions for the customer.
- Delivery Confirmation: Once the package is delivered, confirm that the system updates the tracking information to show that the order has been successfully delivered.
- Real-Time Tracking Updates: Monitor the tracking information in real time for a recently shipped order. Verify that the system updates the tracking details promptly and accurately as the package moves through various stages of the shipping process.
- International Shipments: Test the tracking functionality for international orders. Ensure that the system can track packages across borders and provide relevant information throughout the journey.
- Mobile Tracking: Test the tracking feature on different mobile devices (iOS, Android) and various screen sizes. Ensure the tracking information is displayed correctly and is easily accessible on mobile devices.
- Multiple Tracking Numbers: In cases where an order contains multiple packages with different tracking numbers, validate that the system can handle and display all tracking details accurately.
- Data Accuracy: Cross-verify the tracking information displayed on the website with the actual status from the shipping carrier’s website. Ensure the data is consistent and up to date.
- Bulk Tracking: Test the system’s capability to handle bulk tracking for multiple orders simultaneously. Ensure it can process and display the tracking status of multiple orders without errors.
- User Notifications: Place an order and verify that the system sends appropriate tracking notifications (e.g., via email or SMS) to the customer at key stages, such as when the order is shipped or delivered.
- System Load Testing: Perform load testing on the tracking system to ensure it can handle a high volume of simultaneous tracking requests without performance degradation.