The Order Status extension lets you display billing and shipping information of a purchase order to customers on your website.
After providing an order number and email address or Zip Code, both guests and registered customers can view the following:
- Order fulfillment progress
- Payment summary
- Shipping details, including tracking numbers
- Pickup in store details, including store location
To see their full purchase history, registered customers can log in and visit the My Account area without requiring the Order Status extension.
To configure properties for the Order Status feature:
- After activating the Order Status extension in a NetSuite Account, go to Commerce > Websites > Configuration.
- Select the website and domain where you want to set up the Order Status extension and click Configure.
- Go to the Extensions tab.
- In the Order Status subtab, fill out the listed fields for each category.
- Click Save.
After the Order Status extension is installed, your customers can view the shipping status and other information related to their purchase order.
After making a purchase, customers receive a purchase order by email with the order number, an order summary. and a link for registered customers to check on the Order Status. Using the order number, customers can view their order status.
The following screenshot shows the initial appearance of the Order Status page.
The initial Order Status page includes a link to a popup window with information how customers can find their order number. The following screenshot shows the appearance of the popup window.
After entering their order number and email, users can see the current status of their order. The following screenshot shows an example of an Order Status page.
Registered customers can also see the order status on their Purchase History page. The following screenshot shows the appearance of a Purchase History page.
