EP_00013 – An error occurred while parsing the XML

Solution:

Should you receive error “EP_00013 – An error occurred while parsing the XML. – Element type “refField” must be followed by either attribute specifications, “>” or “/>”. [line 9, column 181]” when saving the Company Bank Details, you need to correct the custom ACH-CCD/PPD Payment File Format.

1. Navigate to Payments > Setup > Payment File Format
2. Click Edit custom ACH-CCD/PPD (the required file)
3. Reference Fields: Review section <refField id=”custrecord_2663_pad_blocks” label=”Add Pad Blocks” helptext=”Some banks require payment files to contain lines in multiples of 10. Check this box to add lines with “9” characters at the end of the payment file when the total number of records is not a multiple of 10. Clear this box if your bank does not require pad blocks.”/>
4. Remove the double quote ” enclosing the number 9
5. Click Save