You can manually close transaction line items when you do not intend to fulfill or receive open items on the order. For example, you sell 10 items to a customer and have already fulfilled five of them. Then you discontinue the item and cannot fulfill the remaining five. If you close the line manually instead of changing the quantity, you retain a record of how many were ordered originally.
To close a line item on a transaction, click Edit on the transaction. Click the line you want to close, check the box in the Closed column, and click Done. Then click Save.
Note
You must bill the sales order before you manually close the line. When all lines on a sales order are fulfilled or closed manually, the sales order is removed from the billing and receiving queues.
When you view sales orders, purchase orders, and return authorizations, click the Close or Close Remaining button to close the entire transaction. This action checks the Closed box for all lines on the transaction and changes the status of the transaction to Closed. You can reopen a closed transaction by clearing the Closed box for all lines on the transaction.