You must update each FedEx shipping item that you provide customer return labels for. When the shipping item is used on an order, a customer return label prints when the shipping label prints.
To update FedEx shipping items for customer return labels:
- Go to Shipping > Lists > Shipping Items.
- Click Edit for the FedEx shipping item you want to update.
- Check the Return Label Integration box and select a FedEx integrated shipping item from the list.
- Save.
Fulfilling Orders with FedEx Customer Return Labels
After you fulfill an integrated FedEx shipping order item enabled for return label integration, the return shipping label and shipping label are printed. Fulfill your order and then select Save and Print Label, or print shipping labels in bulk. The return tracking number and shipment tracking number are displayed on the order fulfillment page, cash sale page, and return authorization page.