Online order management
The process involves order capture ( CC authorized) > integration > Netsuite sales order > order validation and approval > Netsuite fulfillment > cash sales and revenue ( external ) Internal > Integration > order updated as shipped
order
- Prebuilt integration for common
- Marketplace and Ecommerce applications*
- A single system with NetSuite ecommerce*
- Multi-level/Multi-currency pricing
- matrix reduces order entry errors and entry time
- Inventory visibility during order entry
- for more accurate shipping dates
- Integration to major carriers for real-time shipping rates (USPS/UPS/FedEx)
- All transactions, communications, and responses will be linked to the
- customer record and visible to all
Role: Inventory manager
Online Customer payment
order capture > capture and authorization > integration > Netsuite Sales order with payment method > Fulfillment process > Netsuite cash sale
Payments
- Credit Card capture and
- authorization performed at the order
- entry for Marketplace & Ecommerce sites
- NetSuite captures method of
- payment from source application
Role: Controller
E commerce
Online Presence
CUSTOMER SATISFACTION
CHALLENGES
- Customers Can’t See
- Account Information Online
SOLUTIONS
- Online Self-Service to See
- Billing Info, Order Status,
- and Customer Service
- Interactions
VENDOR ACCESS
No Ability for Vendors to Access Their Info
SOLUTIONS
- Online Portal for Vendors to See Orders and Payment Status
Online portal
- CHALLENGES
- Increased Labor for Support From Customers Calling for Basic Info
- SOLUTIONS
- Have Online Portals
- Directly Linked to Core ERP and CRM Systems
Online presence
The Customer Center is a Web-based portal that grants Customers access to account-specific information contained within NetSuite. Customers can look at their orders and create new Support Cases.
The Vendor Center is a Web-based portal that grants Vendors access to vendor-specific information. Vendors can look at current transactions and open Purchase Orders.