CUSTOMER SATISFACTION
- CHALLENGES
- Customers Can’t See
- Account Information
- Online
- SOLUTIONS
- Online Self-Service to
- See Billing Info, Order
- Status, and Customer
- Service Interactions
VENDOR ACCESS
CHALLENGES
- No Ability for Vendors to
- Access Their Info
- SOLUTIONS
- Online Portal for
- Vendors to See Orders
- and Payment Status
ONLINE PORTAL
CHALLENGES
- Increased Labor for
- Support From
- Customers Calling for
- Basic Info
- SOLUTIONS
- Online Portal for
- Vendors to See Orders
- and Payment Status
ONLINE PRESENCE
- The Customer Center is a Web-based portal that grants Customers access to account-specific information contained within NetSuite.
- Customers can look at their orders and create new Support Cases.
- The Vendor Center is a Web-based portal that grants Vendors access to vendor-specific information.
- Vendors can look at current transactions and open Purchase Orders.