- Go to Transactions > Customers > Issue Credit Memos > List (Administrator).
- Click Edit next to the memo you want to apply.
- On the Items subtab, check the Auto Apply box next to the Unapplied field if you want NetSuite to apply the credit amount to the oldest invoices or cash sales due.
- Click the Apply subtab to apply the credit toward a specific invoice or cash sale.
- Check the Apply box next to the invoices or cash sales you want the credit applied to.If you use the Multiple Currencies feature, only invoices or cash sales in the currency of the memo are shown on the Apply subtab.
- Click Save.