You can use a mass update to unsubscribe entities with invalid email addresses from email campaigns. You can base the mass update on the Hard Bounced field on a record whenever email sent from NetSuite triggers a hard bounce. To unsubscribe entities with bounced email addresses: Go to Lists > Mass Update > Mass Updates. Expand General… Continue reading Mass Unsubscribing Entities with Bounced Email Addresses
Author: Athira Joy
Troubleshoot Undelivered Email
Troubleshooting tips to determine why email messages from NetSuite are not delivered: If an email message to one person was not delivered, go to Lists > Relationships > Bounced Email Addresses. Determine if the recipient is on the bounced email list. Determine whether the email was blocked by NetSuite or whether it was rejected on… Continue reading Troubleshoot Undelivered Email
Sent Email: Recipient statuses and failure reasons
Delivery Status Failure Reason Description Delivered Not applicable Successful delivery of email to recipient. Skipped Not sent: Blocked by mail filter The sending rate is not accurate or is too high (similar email messages are being sent too rapidly). Skipped Not sent: Specific address(es) recently bounced The email was not sent because the recipient address… Continue reading Sent Email: Recipient statuses and failure reasons
Opt-In Email
There are two subscription messages that can send to customers to let them set their email preferences: opt-in confirmation email and opt-in invitation email. These email do not count against the monthly email allotment. Best practice is not to spam entities with opt-in email messages. You can check how many opt-in messages have previously been sent to an… Continue reading Opt-In Email
Physical Inventory Worksheet
A Physical Inventory Worksheet is a tool to maintain accurate inventory records by comparing your physical inventory count to inventory counts in your account. This report lists all on-hand inventory. For each item, it shows the name, description, preferred vendor and quantity on hand. When you print the report, there are lines to enter the… Continue reading Physical Inventory Worksheet
Known Limitations in SuiteAnalytics Workbook
The following features and interactions in SuiteAnalytics Workbook have known limitations that are currently being addressed by our development teams: To mitigate the possibilities of a CSV injection, the following formatting is applied to all dataset and workbook results that are exported to CSV: All text values are enclosed in double quotation marks Values that… Continue reading Known Limitations in SuiteAnalytics Workbook
“Report Execution Error” When Using Yesterday as a Report Date in a Saved Report
When ‘Yesterday’is used as a Report Date on their Saved Report but encountered this error: “Report Execution Error”. This can be resolved by changing the Activity Date filter and setting the following:Filter: betweenDate Range: YesterdayFrom: enter yesterday’s dateTo: enter yesterday’s date
Using a Custom Formula Field in a Search
On an advanced or saved search page, on the Criteria or Results subtab, select the previously defined custom field and set criteria as for any other custom field. Click OK. Click Submit to view your search results. If the searches are returning static values for a custom formula field instead of recalculating when new data is entered into the system, the field… Continue reading Using a Custom Formula Field in a Search
Tips and Tricks on NetSuite
If admins are not seeing a certain feature, make sure it’s turned on by going to Setup > Setup Manager. Then search for the feature you’re looking for and see if it’s enabled. Admins can reschedule system maintenance by navigating to Setup > Company > Customer-Scheduled Maintenance and clicking Reschedule next to the maintenance item.… Continue reading Tips and Tricks on NetSuite
Tips and Tricks on Dashboards
The Navigation Portlet SuiteApp can provide a major assist to admins, as it allows them to create a role-specific home dashboard portlet with categorized quick links to commonly accessed reports, records and other information for different users. Sales and operations employees can quickly get the information they need with customer or vendor dashboards. First pull… Continue reading Tips and Tricks on Dashboards