Author: Joseph Davis K

User with 2FA authentication code not received, is usually connected to some problem with app, or Mobile Phone that had to undergo a hard reset, and lost all data. Administrator can try to proceed with 2FA reset for the affected user, under: Setup > User/Roles > Two-Factor Reset Tool, but that will generate following error: You cannot reset the 2FA… Continue reading 2FA Authentication verification code not received.

As your business grows, there’s a greater need to ensure you are proactively monitoring your account performance and conducting ongoing testing. To proactively address opportunities for optimization and prepare for growth,Advanced Customer Support (ACS) can provide prescriptive and accelerated testing based on a prebuilt scenario library.The ACS team has developed over 350 test case scenarios… Continue reading PROACTIVELY OPTIMIZING NETSUITE PERFORMANCE WITH ADVANCED CUSTOMER SUPPORT

Load testing is the process of putting demand on a system and measuring its response. You can conduct load testing:• Proactively when planning for a new configuration to set a baseline for your account.• When implementing a new functionality, such as during new releases.• Validating account throughput before a planned peak season. When identifying your… Continue reading LOAD TESTING-NetSuite

Once you’ve accessed your sandbox environment and identified your testingparameters, ensure that your testing environment mirrors your productionconfiguration to obtain useable results. Note that scripts scheduled in productionare disabled by default in sandbox accounts, but you can set them up and testthem. For details, see Scheduled Script Execution. For all other features limited for testing… Continue reading SETTING UP FOR LOAD TESTING

You can manually close transaction line items when you do not intend to fulfill or receive open items on the order. For example, you sell 10 items to a customer and have already fulfilled five of them. Then you discontinue the item and cannot fulfill the remaining five. If you close the line manually instead… Continue reading Closing Line Items and Transactions

Voiding a transaction sets its total and all its line items to 0 but does not remove it from the system. This is the preferred way to cancel an existing transaction because the audit trail is preserved. After you void a transaction, you cannot make changes that have general ledger impact to the original transaction,… Continue reading Voiding Transactions

User performs CSV import of standalone Credit Memo, but encounters Error: Mandatory field missing for field “Apply”. The user performs CSV Import for a standalone Credit Memo On the Field Mapping page of the import > the Apply field appears to be a required field The tendency for the user is to add an Apply column in the CSV file which will… Continue reading Standalone Credit Memo CSV Import

A customer refund and a cash refund both involve returning money to a customer, but they may differ in the method of refund and the context in which they are used. Customer Refund: A customer refund is a broader term that encompasses various ways in which a customer can be reimbursed for a product or… Continue reading Is the Customer refund and Cash refund the same?

The explanation of the default Price and Price Level used in the Sales Orders. The Hierarchy being followed is: If the Customer Name is already indicated, the Default Price will be based on the Price Level set on the Financial Tab > Item Pricing subtab of the Customer Record. If none, It will be based on the Price Level set on the Financial Tab > Group Pricing subtab of the Customer Record. If none, It will be… Continue reading Custom customer price list: Price and Price Level

When you print a price list for a customer, the item prices are based on the price level or group identified for that customer. This is the same price that shows when the item is added to a sales transaction for that customer. If you use the Multiple Currencies feature, price lists are generated for… Continue reading QA -Tips : Customer price list