Category: Errors & Solutions

Articles related to errors and its solutions

Notice (SuiteScript): Permission Violation: You need a higher permission for custom record type SC Configuration to access this page. Please contact your account administrator.

Scenario When we try to open website it will display error message in browser as shown below. Notice (SuiteScript): Permission Violation: You need a higher permission for custom record type SC Configuration View to access this page. Solution Login as the Administrator Navigate to Customization > Scripting > Script Deployments Edit the script for which… Continue reading Notice (SuiteScript): Permission Violation: You need a higher permission for custom record type SC Configuration to access this page. Please contact your account administrator.

How to solve Internal errors on the transaction history of my account on the Website

Sometimes we encounter an error saying that internal error on the website in the transaction history of my account page. Notice (SuiteScript){“type”:”error.Suite ScriptModuleLoaderError”,”name”:”MODULE_DOES_NOT_EXIST”,”message”:”Module does not exist: /Web Site Hosting Files Live Hosting Files/SSP Applications/accessoOnesource/accessoOnesource2/_suitescript/third parties/backbone.validation.js”,”stack”:[]} This error comes because of backbone.validation.js file isn’t present or available in the SSP Application folder for V2 of the… Continue reading How to solve Internal errors on the transaction history of my account on the Website

Resolve Error: “An error occurred while processing item options.”

There are cases when saving a Sales Order returns a message “An error occurred while processing Line Items.” One possible reason is a custom line field that displays an error message “Error: Field Not Found”. To resolve this, the custom line field has to be checked if it has a formula sourcing a value via… Continue reading Resolve Error: “An error occurred while processing item options.”

Resolve Unexpected Error: “Transaction Subsidiary XXX Is Not Valid for Item -Not Taxable-…” Upon Saving Transaction

Scenario Upon saving a transaction (Cash Sale, Sales Order, etc.), an unexpected error is received. Error details are showing: “Transaction subsidiary XXX is not valid for item -Not Taxable-. Please choose a different item.” Solution I.  Adjust the Subsidiary setup for Item Navigate to Setup > Accounting > Tax Codes Click Edit next to -Not… Continue reading Resolve Unexpected Error: “Transaction Subsidiary XXX Is Not Valid for Item -Not Taxable-…” Upon Saving Transaction

Resolve Error ‘Credit Card type is not supported’ when Adding Credit Card Number in Reference Checkout

Applies To Product:  NetSuite 2021.1 Scenario: When adding credit card number in Reference Checkout, you may encounter a ‘Credit Card type is not supported’ error.  Solution One possible cause of the error ‘Credit Card type is not supported’ when adding credit card information in Reference Checkout is that the name of the Payment Method listed… Continue reading Resolve Error ‘Credit Card type is not supported’ when Adding Credit Card Number in Reference Checkout

Resolve Error: “You have entered an Invalid Field Value x.x”

There are scenarios that which users navigate to Commerce > Websites > Configuration, they encounter an error that they have entered an invalid field value.  To resolve this, the field value for numberOfItemsDisplayed must be an integer value instead of a decimal value. Navigate to Customization > Lists, Records, & Fields > Record Types Under the Record Types page, locate the SC Configuration and click on the List In the SC Configuration List page, locate… Continue reading Resolve Error: “You have entered an Invalid Field Value x.x”