Create a Custom Field that sources the Name of who created the Case record using a Summary Saved Search.
A. Create a Case Saved Search
1. Navigate to Lists > Search > Saved Searches > New
2. Select Case
3. Search Title: Enter Created By Case
4. Click Results
5. Click Columns
6. Click Remove All
7. Field:
• Select System Notes Fields...
1. Select Set By
2. Summary Type: Select Minimum
3. Click Add
8. Sort By: Select System Notes : Set By
9. Click Available Filters
10. Filter:
• Select Internal ID
1. Show in Filter Region: Enter Checkmark
2. Click Add
11. Click Save
B. Create the Custom Field
1. Navigate to Customization > Lists, Records & Fields > CRM Fields > New
2. Label: Enter Created By
3. Type: Select Free-Form Text
4. Store Value: Remove Checkmark
5. Click Applies To
6. Case: Enter Checkmark
7. Click Display
8. Display: Select Main
9. Click Validation & Defaulting
10. Search: Select Created By Case
11. Click Save