Create Case Saved Search to Send an Email Alert Upon Case Closure

Creating a Case Saved Search to be able to notify users when a newly created case was set to Closed status.

Solution

1. Navigate to Reports > Saved Searches > All Saved Searches > New
2. Search Type: Select Case
3. Search Title: Enter Title
   Enter Title: Email Alert when a New Case was Set to Closed
4. Filter:
   • Select Status
   • Status: Select Any of
   • Any Of: Select Closed
     • Select Date Created
     ○ Date Created: Select Within
     ○ Select Today
     
     • Select Status○ Date Created: Select Within 
     ○ Select Today
5. Click Email
6. Send Email Alerts When Records are Created/Updated checkbox: Enter Checkmark
7. Click Recipients From Results
8. Recipient Field:
   
   Note: For every required field use the drop-down menu to select it and once adjusted click Add if needed.
   
   • Select Recipient
9. Click Customize Message
10. From: Select Sender Address
11. Subject: Enter Subject
12. Click Source Edit Mode
13. Enter Custom Message
14. Click Save & Run