Errors while creating Up-sell orders and Down-sell RMAs

Users get the error  “Invalid Custbody_Contract_Name Reference Key XXX for Entity <Null> when creating up-sell orders and down-sell RMAs on contracts”

Solution

To resolve the error, please follow the steps below:

1. Navigate to Contract Renewals > Setup > Contract Renewals Preferences > Transactions Validation tab
2. Tick Enable Script R01B
3. Click Save

After the steps above, users will now be able to create up-sell orders and down-sell RMAs on contracts. 

If the error still persist, please check whether form for contract renewal is preferred. If not make it preferred.