This feature is available when Software Vertical Renewals Suite App is installed.
The item category determines whether an item is renewed and also when it is billed. This field is available in item record.
The following item categories are available:
■ License – Perpetual
■ License – Term
■ Maintenance – New
■ Maintenance – Renewal
■ Support – New
■ Support – Renewal
■ Services
■ Services – Perpetual
■ Training
■ Other
■ Hardware
■ Parent Item
Perpetual items are not renewed and are paid in full up front. Examples of perpetual items are License – Perpetual, Services – Perpetual, Trainings, Hardware, and Other. For a perpetual item to appear on a renewal contract record, it must be accompanied by a corresponding maintenance item on the original contract. Both the perpetual item and the maintenance item must belong to the same product line. On a renewal contract record, perpetual items are listed in the Perpetual Contract Items field on the Contract Items subtab.
Term-based items have start and end dates, and must have the Term/ Contract Pricing Type field set to Monthly or Annually to be priced correctly in new and renewal transactions based on the Term In Months of the transaction line. Examples of term-based items are License – Term, Support – New, Support – Renewal, and Services. Term licenses are always renewed. Maintenance entitlements include software updates and support, are associated with perpetual licenses, and are always renewed. Support entitlements provide support for software only, are associated with term licenses, and are renewable.
Item category is added in, Item Record
