A user is an individual who has access to a NetSuite account. Full Licensed Users are individuals who are assigned any role (Standard or Custom) that requires the user login to perform activity within NetSuite. To check the number of Full Licensed Users currently provisioned or currently used in your account, go to Setup > Company > View Billing Information and look under Billable Components.
It is important to note that it is the email address associated with the user that is counted as one user license. That email address can be associated with multiple roles within NetSuite, but still only counts as one Full Licensed User.
For example:
- If the user only has an Administrator role assigned, this is counted as one user against the Full Licensed Users.
- If the user has both an Administrator role and a Custom role assigned, this only counts as one user against the Full Licensed Users, if the user is using the same email address for both roles.
- If the user has both an Administrator role and an Employee Center role assigned, this is only counted as one user against the Full Licensed Users.
- If the user only has an Employee Center role assigned, this is not counted against the Full Licensed Users count.
The following roles do not count against the Full Licensed Users count, because they do not grant the user with full NetSuite account access:
- Customer Center role
- Employee Center role
- Advanced Partner Center role