Workflow State Names Does Not Reflect Changes in View Mode

Changes are not reflecting when Creating or Editing a Workflow State Name.

Solution

An account’s current language preference is one of the reasons why the changes in Workflow State Names are not reflecting when created/edited. Ensure to double check the account’s user’s language preference to avoid this issue:

By clearing out the Translation fields in the Workflow State’s setup

1. Navigate to Customization > Workflow > Workflows
2. Click Edit
3. Double-click the Workflow State box
4. Workflow State setup: Click Translation subtab
5. Clear out the values in the Language field
6. Click Save

By changing the user’s language preference

1. Center tab: Hover on the Home icon
2. Click Set Preferences
3. Click General subtab
4. Localization:
   1. Language: Select the company’s default account language
      Example: English (International)
   2. Click Save
      Note: Once Saved, changes should now reflect upon editing desired workflow